1.From the interaction does it seem to you that Alan is actively listening? Why

1. From the interaction does it seem to you that Alan is actively listening? Why or why not?
2. Describe how Alan’s opening thoughts on his job, narrated in the video, affect his approach to the performance reviews. Does Alan’s view of his job foster a negative or positive work atmosphere with his employees? Explain.
3. How might issues of diversity and multiculturalism impact Alan’s listening skills? How might this impact his organization?
4. Using the effective listening guidelines in the text, make three suggestions that would allow Alan to fulfill his responsibility to provide employees with critical feedback about performance and to establish a supportive climate.
5. What suggestions would you give Alan about how to start interviews in ways that establish a supportive environment for interaction?

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