Importance of customer service in hospitality industry Paper instructions

improving health care
April 7, 2021
Find reputable Web sites on the Internet that list signs to look for when children and adolescents are being abused, using drugs, and have suicidal tendencies.
April 7, 2021

Importance of customer service in hospitality industry
Paper instructions:
Must include financial data including costs and benefits of customer service.


Importance of Customer Service in Hotels
? Full service vs. Select Service differences
? Explain different needs
? How to fulfil needs of hotel
? Training employees
? Making sure staff is knowledgeable and consistent
? Quality over quantity
? Added Value
? Sale growth
? Ritz Carlton

? How their system works
? Their focus and success
? Positive Effects on Business
? Marriott, other examples
? Yelp reviews vs. Personal Experiences
? Effects
? Revenue
? Charts, graphs showing relationships

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