What are the measures?

Based on the references below, discuss what have you learned about high performance and balanced scorecard/competing forces? Are measures missing? What measures are superior? (As always, be sure to draw from and cite relevant reference materials)

Based on your readings, what have you learned about high performance and balanced scorecard/competing forces? Are measures missing? What measures are superior?

What is your root cause analysis of what makes an organization high performing?

What is your new idea for making the process better?

References

Kaplan, R. S. (2009). Conceptual foundations of the balanced scorecard. Handbooks of management accounting research, 3, 1253-1269.

Katzenbach, J. R., & Smith, D. K. (2015). The wisdom of teams: Creating the high-performance organization. Harvard Business Review Press.

Nikolaou, I. E., &Tsalis, T. A. (2013). Development of a sustainable balanced scorecard framework. Ecological Indicators, 34, 76-86.

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